ORTOLED Warranty
Products designed to last. Fast and transparent support whenever you need it.
- Product accompanied by the correctly filled-in use and maintenance booklet
- Booklet linked to the sales receipt or invoice
- Lamp used in accordance with the instructions in the booklet
- Lamps that have been tampered with or modified from their original configuration
- Lamps used with low-quality timers or control units
- Lamps used in environments with high relative humidity or without forced ventilation
Get in touch with the ORTOLED retailer where you purchased the lamp. They will give you precise instructions on how to proceed with the return.
Deliver the lamp to the point of sale along with three documents: the use and maintenance booklet, a written description of the issue, and your full address with phone number.
Once the repair is complete, the lamp will be shipped back directly to the address you provided.
Use only high-quality mechanical timers to prevent damage to the driver and LED pads. Avoid cheap or unreliable timers.
Install ORTOLED lamps in properly ventilated environments with adequate air exchange.
Do not use humidification systems pointed directly at the lamps to prevent short circuits.
Use the lamps for light cycles of no more than 20 continuous hours.
ORTOLED recommends the use of Method Seven protective glasses to protect your eyesight from the intense light.
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Contact us for any question about the warranty or support for your ORTOLED products.
